For general inquiries and business partnerships, send us an email and we'll reply as soon as possible on business days.
Include your intent and order number (if applicable) — it helps us resolve things faster.
Contact Us
Pre-sales consultation, billing, technical support, or business partnerships — you'll find the right channel below. Existing customers are encouraged to use thesupport ticket in the dashboard, so your order and instance are linked.
We typically respond within 24 hours on business days. For urgent issues, open a ticket and mark it "Urgent".
Support Ticket
After signing in, use the Dashboard · Submit a ticketSubmit manually, or use the quick button on My Machines quick-action button — tickets sync with the ops team automatically.
Try the self-service docs first
FAQs, connection guides, refund policies, and billing details are all in the Help Center.