Privacy Policy

1. Who we are and scope of application

1.1 This policy applies to the personal information processing activities that you provide to us through the VPSSpark website, console and related functions or that we generate due to your use of the service.

1.2 If a feature has its own privacy notice or consent prompt, the specific terms and your explicit consent.

2. Information we collect

2.1 Information you actively provide: For example, email when you register or sign in, password (stored encrypted), ticket and support communications, and information needed for orders and invoices.

2.2 Information generated when you use the service: For example, access logs, device model, browser type, approximate location (from IP), activity records, and instance-related technical metadata (such as resource IDs and status), used to run the service and keep it secure.

2.3 Payment information: Order totals and payment status are processed together with our payment partners. Sensitive payment details such as full card numbers are usually collected directly by the licensed payment provider; we only receive the outcome notices we need.

2.4 Do not post passwords, private keys, or third parties’ personal data that has not been redacted in tickets, chat, or public areas.

3. How we use information

3.1 We will only use information within the legal, proper and necessary scope for:

• Create and maintain accounts, complete ordering and activation, and process payments and invoices;
• Provide technical support, respond to work orders and customer service requests;
• Maintaining system and network security, preventing fraud and abuse, and taking steps necessary to perform our agreement with you and protect your account;
• Where you have agreed or it is necessary to provide or improve the service, sending service notices, security alerts, or product updates (you can opt out of marketing as described in our notices).

3.2 We will not use your personal information for purposes that are incompatible with those described in this policy, unless we obtain your consent again or it is necessary to perform the service agreement between us.

4. Cookies and similar technologies

4.1 We may use cookies, local storage or similar technologies to maintain login status, remember language preferences, count visits and improve experience.

4.2 You can manage or delete cookies through browser settings; if necessary cookies are disabled, some functions may not work properly.

5. Sharing, transfer and public disclosure

5.1 Sharing: We may share the minimum information needed with payment providers, cloud and SMS vendors, and analytics partners (using de-identified data where applicable). They act as processors under agreements that govern how they handle the data.

5.2 Transfer: If personal information is transferred because of a merger, reorganization, or asset sale, we will require the successor to honor this policy or obtain your consent again.

5.3 Public disclosure: Except where necessary for mandatory legal process or to protect life, property, or other major legitimate interests, we do not publicly disclose your personal information.

6. Cross-border and storage locations

6.1 Your information may be stored in data centers in various countries or regions operated by us or our subprocessors. If data is processed across borders, we use contractual, technical, and organizational safeguards and will obtain your authorization or explain the approach where appropriate.

6.2 The region you choose for your data center may affect where data is processed. See plan details and the ordering flow for specifics.

7. Retention period

7.1 We retain information as long as needed for the purposes in this policy; longer retention for accounting, tax, or anti-fraud follows common practice and minimal necessity.

7.2 After that period we delete or anonymize data unless a justified need remains related to you or service security.

8. Your rights

Within reasonable bounds, you may exercise access, copy, rectification, erasure, withdrawal of consent, restriction of processing, and explanation, and lodge complaints or reports.

You can reach us via Contact Us or through your account and ticket area in the dashboard. We respond within a reasonable time and may verify your identity for security.

9. Protection of minors

This service is primarily intended for adults. If you are a minor, please read this policy under the guidance of your guardian and obtain consent before use. If we discover that minors' information has been collected without the guardian's consent, we will delete it as soon as possible or take other protective measures.

10. Information security

We use industry-standard management and technical measures (access control, encryption in transit, auditing) to protect your information. No system is perfectly secure; if an incident may affect you, we notify you by email or in-product notice and cooperate with lawful requests from competent authorities when applicable.

11. Policy updates

We may revise this policy and prominently post an updated version on our website. When there are major changes, we may prompt you through pop-up windows, emails, etc. If you continue to use the service, you will be deemed to have accepted the update; if you do not agree, please stop using it and contact us to handle account and data matters.

12. Contact us

If you have questions or requests about this policy, use Contact Us or the options on Help Center to reach us.